iBroker has appointed IT Claims Services to administer all claims under this insurance facility.

Repairer/Supplier Requirements:

• Standard Labour Rate of $110.00 plus GST per claim.
• Parts to be supplied at a cost plus 10%.
• A copy of The Supplier’s parts price list sent upon any alteration.
• The Supplier to collect the relevant excess from the School/Parent.
• Replacement equipment is to be quoted and supplied at the lesser price of the original model delivered or the current model delivered to the school.
• Once the equipment is repaired, The Supplier sends QBE the claim form and invoice for processing.

This process is to ensure:

• The equipment is repaired ASAP; and
• The End User has as little down time as possible; and
• That quotes do not have to be raised and authorised for each claim.

QBE requires a copy of The Supplier’s Parts Cost Pricelist for two reasons.

• As an auditing process; and
• If a customer puts in a claim that is over 2 months old from the date of loss, QBE will use the lower price from the date of loss or the current price list.

QBE will advise The Supplier if any repairs fall outside the Terms and Conditions of the Insurance Policy.

Excess Collection:

• The payment of the Excess by the Customer is a contribution towards the repair cost.
• The Excess does not attract GST.
• The Supplier’s invoice to QBE should be net of the excess collected.
• The GST component on the invoice should be for the full amount of the repairs. For example:
  

  Cost of parts	$150.00
  Labour charge	$110.00
  GST	$26.00
  Less Excess	($100.00)
  Invoice Amount	$186.00

Authority Limits:

• QBE will allow repairs to be automatically authorised to within $200.00 of the original purchase price or the nearest equivalent replacement price, whichever is the lesser.

• Where it is believed that the equipment is uneconomical to repair, please forward the claim form to QBE with a quote to replace and a copy of the Technicians Job Sheet.

• All Repair Invoices should be made out to:

  QBE Insurance Limited
  c/- IT Claims Services
  PO Box 6101 Booran Road
  Caulfield South Victoria 3162

Salvage:

• Where the equipment is uneconomical to repair, QBE will allow The Supplier to keep the equipment in lieu of charging a fee for inspecting the unit.

Replacements:

• All replacements must be approved by QBE.

• As QBE have to obtain alternative quotes for any equipment replaced, if the alternate quote QBE finds is less than the quote supplied by The Supplier, QBE will give The Supplier the opportunity to better it.

• All Replacement Invoices should be made out to:

  QBE Insurance Limited
  c/- IT Claims Services
  PO Box 6101 Booran Road
  Caulfield South Victoria 3162

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